Nick Dunhill - Technical Committee
Gazette - August 2016 (Vol 19 No.12)
Often I am approached by Guild Members to carry out work on models they have commissioned from other builders.
Sometimes a commission has not met the buyer’s expectations, sometimes the buyer has felt further finishing is
required, or sometimes to address unforeseen circumstances such as accidental damage during shipping.
This short article sets out some basic guidelines to help both purchasers and
builders/model dealers avoid this type of difficulty.
There are some basic safeguards which can assist both the purchaser and the builder, and allow an easier resolution
if any problem should arise. Also remember that as a last resort the purchaser is covered by The Consumer Rights Act
2015, see www.citizensadvice.org.uk.
Before commissioning a model, the buyer should always see some examples of the builder’s work and build quality.
Make sure the builder produces models that are straight and square, that excess solder and adhesives are removed
and that the paint finish is of an acceptable standard. It is also sensible to consult fellow modellers for
recommendations or references.
If you both decide to go ahead with the commission, you should set out a clear written agreement, confirming all
arrangements. This would normally include the following areas, as a minimum:
Set out exactly what model is to be built. Specify the era, livery, specific fittings and the level of detail
required, eg inside valve gear, opening smokebox door, crew figures, possibly supported with photographs and drawings.
Confirm who is supplying each element (kit, wheels, motor, DCC decoder etc). Ensure that anything to be
provided by the builder is included in the final price, including consumables.
Confirm the type of electrical equipment to be fitted, type of pickup, DCC or analogue, sound profile etc.
Specify the running requirements, typically, the minimum radius of curves to be negotiated, length and weight
of trains etc.
Confirm who is responsible for finishing the locomotive, whether the painting and lining is included in the
cost, and who is responsible for reassembly after painting.
Confirm whether any inspection will take place, by the buyer or the builder, after primer stage of painting
to identify any issues, for example, panel defects or misalignment.
Confirm arrangements and costs for shipping or delivery, and agree appropriate packaging requirements. Clarify
whether additional insurance is required whilst in transit.
Specify the final deadline, if any, by when the purchaser can alter any details, for example, change of period
or livery, and stipulate that the builder will always clarify any uncertain issues with the purchaser before
proceeding.
Agree the total price for the job, including all issues listed above. This might also include staged
payments and an initial payment to cover consumables. Clarify how unexpected costs will be dealt with, for example,
replacing poor quality castings.
Agree the delivery date, confirming any staged payment points, and confirm any penalties for late delivery or
late payment.
Confirm arrangements and timescale for any de-snagging.
Agree terms of guarantee, for example, component failure.